Drafting business letters & supporting commercial positioning

Private client in dispute with an online platform

Problem

This client was struggling to get a rightful refund.

Communications with the customer service team were unhelpful, misdirected, and sometimes even contradictory.

👉🏼

My intervention

I reviewed the full history of the case, drafted a formal written request, clarified the client’s claim, and escalated the matter to ensure it received priority handling.

✅ Claim re-examined and approved

✅ Refund issued in less than 10 days

✅ Client relieved and satisfied, with trust restored in the service

Results